Designing the patient & Staff experience in HealthCare


The healthcare industry is in transformation. Global resource constraints, aging populations, the rise of chronic illnesses, increasing consumer engagement and digitalization are profound trends shaping the future of the industry. These economic realities are driving the need to move to value-based and accessible healthcare. Philips has the depth of perspective needed to help organizing healthcare around the patient. Patient and staff experience is a key differentiator in this journey. I will share how Philips Design is able to take the lead in holistically improving this care experience.

Language: English

Level: Non technical / For everyone

Heleen Engelen

Head of Design DIagnosis & Treatment - Philips

Heleen Engelen is the Global Head of Design for Diagnosis & Treatment at Philips Design. Responsible for the development and activation of the design strategy for Diagnosis and Treatment within Philips HealthTech. Acting as a thought leader, inspiring, and realizing captivating propositions to drive market and brand leadership. Heleen Engelen was previously Global head of design teams at Philips Design for HealthTech, responsible for the people management and operational excellence of Design teams across 12 locations in Europe, Asia and the Americas.

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